Delivery via courier and Hellenic Post special services
Cosmoptical.gr brings your order to your door via courier services, wherever you live in Greece, with a cost of 2.30€ (including VAT 24%), for orders up to 49€. For orders over 49€, delivery is FREE.
For orders from Cyprus and all the countries inside the European Zone, the products are dispatched via Hellenic Post special services, while the delivery cost is 11€, no matter what the order amount is and for packages up to 1kg.
For all the clients outside the European Zone, taxes are not included in the price of the order. Therefore, it is possible that, upon arrival of your order to your country, you may be requested to pay customs fees or other import expenses. Said expenses depend on each country’s customs policy and not on Cosmoptical, while their payment charges the collector (customer). We would suggest – in order to avoid trouble – that you contact a local customs office, before you submit your order.
Orders to Cyprus and to other foreign countries must be prepaid (through credit or debit card or bank deposit).
Cosmoptical.gr reserves the right to choose the most convenient courier company, depending on delivery destination, for customers’ best service.
Availability of products
Available products are delivered within a working day.
Products characterized as “Available in 3-7 days” are out of stock and need to be ordered by the manufacturer. In these cases, delivery to our premises takes place usually within 3-7 working days.
In case you wish to order a product belonging to the above-mentioned category, please keep in mind that the delivery time may change, according to our relevant communication with the manufacturer.
In case you are interested in a product “Available upon Request”, please note that its delivery time depends on manufacturer’s availability. In any case, we will contact you by phone or email message, in order to inform you about the estimated delivery date.
In such a case, there is the possibility of a prepayment request for a part or the total of the order amount, depending on the products.
All deliveries are taking place every day, except Sundays, holidays and general strikes. The delivery time does not usually overpass three (3) working days in Greece and seven to ten (7-10) working days for the rest of Europe, with the exception of the cases of Force Majeure (general strikes, extreme or adverse weather conditions, holidays, seasonal peak, international crisis).
Collection from our physical store
Alternatively, you may collect your order from our physical store, 22, Megalou Alexandrou street in Drama, after having contacted us (telephone numbers: 2521026622 & 6982 079888), during working hours.